This paper discusses factors which determine the adoption of information and communication technology (ICT) in public services. The provision of online public services is becoming increasingly utilized as a means to streamline and facilitate contact between citizens and public-sector bodies.

In this paper, the online services and factors which determine the level of such services are analyzed using the data set of 1216 services provided by municipalities in Slovakia. Special attention is paid to the examination of financial indicators which describe financial independence of local governments with respect to the assumption that local governments with higher level of expenditure covered by the revenue coming from proper taxes display more effective behavior in the field of public services.

The results of the model show that a higher level of ICT adoption in public services is achieved by larger municipalities which are district seats and which are financially autonomous.


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